Can't I Just Make A Purchase?

I had yet another fascinating, if not annoying, customer service experience the other day.  I realized that it's part of a trend I'm noticing, so I wrote about it for Huffington Post.

In many cases you can no longer just go up to a register and make a purchase.  I asked the question why, and didn't get a great answer.

Give it a click here if you'd like to read the article.

What's your experience?  JIM.